SUPPORT

We incorporate a service agreement into every project we undertake.
This is how we force you to have great after-sales support, ok? Get it? YOU ARE GOING TO HAVE GREAT SUPPORT FROM US!!!

OUR SERVICE AGREEMENT

Let's face it, home automation and AV affects your lifestyle, that's the idea of it. More specifically, it's supposed to enhance it. What if something simple happens as in your TV stops working? The manufacturer's warranty requires that the TV must be delivered to an authorised repairer. Question is, how do you get it off the wall bracket and into the car then find the time to get it to a repairer? Don't forget you still have to pick it up and install it again.

Our goal is your satisfaction and we would like to take care of these kinds of issues, because we know we can make it easy for you. Like all good service, it costs money, only 5% on your system's total.

It's designed to cover all of those loopholes associated with faults, repairs and modifications – and we don't get cheesed off about doing a service call when we're not at fault. In fact, it entitles you to support and on-site backup for the lifetime of your system (deemed to be 5 years until technical obsolescence / covers products supplied by us). In the case of a faulty product, we will pick-up the product and organise its repair and re-installation. If a product fails outside the manufacturer's warranty period we will continue to honor our service agreement for the life of the system, however the cost of repairs is up to you.

Your extended service agreement support also entitles you to 2 service calls - at 3 month and 9 month intervals after the system installation. Our goal is your satisfaction and these service calls are designed to ensure:

• Your system is functioning correctly
• All software and firmware is up to date
• Settings for equipment are still correct
• Further education if needed, to make sure you are getting the most out of your system
• Small modifications that might improve the system's functionality
for you.

Remember our goal is always your satisfaction.