Designing for the customer, not ourselves: Brand Apartisanship…..

Following detailed consultation & discussion, we make a point of choosing the products & systems that best meet your specifications, your brief, and your budget. A very important aspect of this process being that we select only from a range of products most aptly providing your benefits set, not the products carrying the wholesale incentive sell-through targets that suit us best, or from preferred suppliers offering us the highest rebates.

This ensures a commercial audiovisual system design without bias; as you need, and as you should expect.

With over 12 years operating, 5thCorner stands out as one of Brisbane’s most experienced & trusted integration companies.  We attribute our success to a mix of creative design, a strong company ethic & a customer focussed approach.

Think leftfield | Live win-win | Never stand still

OUR SERVICE AGREEMENT

Automation and AV enhance the Business Function: saving you time and money – but what if something crashes? It does happen: Let’s use a faulty TV / Information display as an example: The manufacturer’s warranty requires that the TV be delivered to an authorised repairer. But how do you get it off the wall bracket and into the car to get it to a repairer? Plus, regardless of the hassle factor, where do you find the time? Don’t forget it still needs collecting and re-installation………

To protect you against just such risk, we offer (and strongly advise in favour of) thorough Service Agreements: Our goal is your satisfaction, so we would like to take care of these issues, because we know we can make it easy for you. Though, like all good service, it costs money.

Our Service Agreement is designed to cover all the loopholes associated with faults, repairs and modifications  (and we don’t get cheesed off about doing a service call when we’re not at fault). In fact, it entitles you to support and on-site backup for an agreed time. In the case of faulty product, we will pick-up the product and organise its repair and re-installation. If a product fails outside the manufacturer’s warranty period we will continue to honor our service agreement for the life of the system, however the cost of repairs is up to you.

Your extended service agreement support also entitles you to service calls – at regular intervals after the system installation. These service calls are designed to ensure:

• Your system is functioning correctly
• All software and firmware is up to date
• Equipment settings are still correct
• You receive further  product training if needed (to make sure you are getting the most out of your system)
• You benefit from any small modifications that might improve the system’s functionality

Remember our goal is always your satisfaction.